Whether you use your notification system to deliver outage notifications, billing messages, or service alerts, sending out a clear, consistent message is important. Messages should speak directly to the action to be taken, if any. The messages should be simply worded (sixth grade reading level recommended) and there should agreement upon common terminology. Jargon and acronyms should be avoided. Be mindful of who your audience is and how words are interpreted by diverse audiences.
To see some sample utility notification messages, simply fill out the form on the right.