Learn how utilities are implementing a proactive outbound communication plan that will increase customer satisfaction and offset inbound calls by providing relevant information to the customer before they call the utility.  Please fill out the form on the right to view the video.

About Dennis:
Dennis Smith joined Chartwell in 1997 and was appointed vice president in 2005.  He is a noted subject matter expert on utility customer care and communications, and is a frequent presenter at utility and customer service conferences.

Dennis has authored dozens of research reports and articles, and has overseen more than two dozen comprehensive studies on utility customer-facing issues.  He is also an industry blogger.  Dennis is a past member of the Cobb Coalition of Habitat for Humanity board and is an elder in the Presbyterian Church USA and a graduate of Georgia Southern University.

Panelists:
Dante Hill, Senior Analyst - PacifiCorp
Pamela Wheat, Director - Oncor
Becky Merritt, Director of Customer Service - Dominion Virginia Power