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A freak snowstorm hit the northeastern states just in time for Halloween. This rare October storm, aka "Snowtober" dropped anywhere from a trace to 30 inches and left more than three million people without electricity from Maryland to Maine. Hundreds of schools closed and trick-or-treating activities were curtailed due to downed utility lines. It's being said that this storm has had a far greater impact on daily life than Hurricane Irene. View the Energy Central news story on a state-by-state look at effects of Oct. snow storm.
All utility companies across the northeast were hard at work, working around the clock to get power restored to their customers. Crews were being sent from the southern states to assist in the clean up. This is only the beginning of the brutal winter months ahead, so make sure your utility is prepared to communicate with your customers using proactive customer communications so they know what is going on and when their power should be restored, putting them at ease.
Allow effective communication between you and your customer during a power outage. TFCC offers an automated Mobile & Desktop Outage Reporting service where your customers can report an outage or get a status update from a smart phone or desktop computer. The utility gets outage information instantly, and improved customer satisfaction.
Mobile & Desktop Outage Reporting Business Benefits:
Watch as Gulf Power talks about how they gained support from management and other stakeholders so they could begin a mobile outage communications initiative.
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