Customer Self-Service Best Practice Recommendations (part 1 of 4)
TFCC offers three customer self-service Web options. All three options use TFCC's existing interfaces with the utility to accurately and efficiently look up a customer's account, confirm a match, and perform the requested function for the customer.
1. Customer Self-Service via Corporate Website: Utilize your corporate website as a central point to let customers report power outages, review restoration updates, submit meter readings, obtain payment information, and request service changes. TFCC builds and hosts these functions within the utility's corporate (desktop) website as an inline frame, or iframe.
2. Customer Self-Service Communications via Mobile Website: Offer the same outage reporting, restoration update, billing, and change in service features on a mobile website that TFCC builds and hosts.
3. TFCC acts as the data interface between the utility's websites and its OMS & CIS. The utility builds and hosts its own desktop and mobile websites, and TFCC acts as the data interface between the utility's website and its OMS & CIS.
We will dive deeper into each of these best practices in the coming weeks.