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Utilities operate not only as a business, but also as a public trust. Maintaining that trust depends on the ability to offer customers safe, reliable service as well as timely information.
Your customers place their confidence in you to keep them informed if a situation requires their awareness or their cooperation. Proactive customer communication is a key and a reliable outbound notification system gives you the confidence and peace of mind to quickly communicate critical customer information. Customers are more satisfied when their utility actively communicates with them.
Here are just a few of the ways that proactive outbound communications can improve customer satisfaction:
In addition to customer interactions, an outbound notification system can have a positive impact on internal stakeholders.
Exceed your customers' expectations with a proactive outbound communication plan.
Learn more about TFCC Alert, the solution to proactive outbound customer communications.
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