iFactor and TFCC Join Forces
Posted by Donna Ricker on Wed, Jul 21, 2010 @ 08:16 AM
New Utility Communication Alliance Offers Customer Self-Service and Power Outage Communication Choices
To succeed in today’s fast-paced world, utilities must communicate with their customers in every imaginable way, including landlines, cell phones, pagers, voicemail, text messaging, e-mail and more. Twenty First Century Communications (TFCC), provider of utility communication solutions, and iFactor Consulting, a leading supplier of utility software and consulting services, today announced a strategic alliance offering utilities new ways of using technology to connect people to information.
Utilities have long used TFCC's High Volume Call Answering system to field the large influx of calls during power outages. Now, incase of a power outage, TFCC utility customers can... Read more>>