Interactive Collections & Automated Customer Survey Tools

  

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The utilities industry is in the midst of an evolution, one in which customer satisfaction, efficiency and communication are essential. Utilities will need to engage in an unprecedented level of interaction with their customers. TFCC is introducing two new solutions that will help utilities greatly accelerate cash flow and improve customer service.

• Multi-Channel Interactive Collections is an automated, interactive means of contacting delinquent, high-risk, over-the-limit and charged-off customers. Automated collection messages can be sent through landlines, cell phones, email and fax. Messages provide customers with multiple immediate payment options and secure promises-to-pay. The end result - more people are contacted and more payments are made.
• Automated Customer Survey is an interactive customer messaging solution that helps utilities develop and implement completely customized automated surveys via outbound phone calls. This interactive survey tool collects customer feedback using any touchtone telephone.