One major component of developing a Smart Grid Deployment Plan is Customer Communications. Consumer education is critical at every stage of Smart Grid roll out.
According to a Frost & Sullivan report, customers want to be able to interact with your company based on their choice. By proactively delivering relevant and educational information to the consumer, utility providers reduce costs and improve efficiencies while creating loyalty in your customer base.
With TFCC's Proactive Outbound Communication solution, you can quickly and reliably communicate important information in the most convenient ways to them - landline, cell phone, email, text, and even Facebook and Twitter. The utility should be responsible for all communications to the public relating to the installation of the new smart meters. An attempt should be made to advise customers that their meter is being changed and that there will be a short interruption to service.
This white paper outlines several important steps utilities can make in order to implement a successful AMI/Smart Grid communication program. You will learn:
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The four biggest AMI/Smart Grid communication issues.
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How proactive outbound communications can improve customer service and dramatically lower costs, along with 11 key benefits.
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Five tips for implementing a successful AMI/Smart Grid communication program.
Complete the simple form on the right to receive this informative white paper.